Support
How can we help?
Answers to the things people ask most. Can’t find it here? We read every email.
A real person reads every message.
What is Tildi?
Tildi rewrites your messages in your own voice and the tone you choose. You write it messy, pick what you’re trying to do — apologize, set a boundary, ask clearly — and Tildi gives you three versions on a gentler-to-firmer spectrum. You copy the one that fits and send it yourself.
Which devices does Tildi support?
Tildi is an iPhone app, available on the App Store. It works best on a recent version of iOS. Android and web versions may follow later.
Do I need an account to try it?
You can try your first rewrites without creating an account. Signing in lets you keep your history across devices and teach Tildi your voice.
How do I get the best rewrites?
Say it exactly as it comes — messy is fine, and often better. The more honestly you write what you mean, the more accurately Tildi can shape it. Then choose the intention that matches what the message needs to do.
Are my drafts saved?
No. What you type to work something out is never stored. Only the rewrites you keep live in your History, and they stay there until you delete them.
Does my voice recording leave my phone?
No. When you speak instead of type, transcription runs on-device. The audio never leaves your phone.
Is my writing used to train AI models?
Never. Your words are used only to write your message back to you. They are not used to train any model — ours or anyone else’s.
How do I delete my data?
You can delete any rewrite from your History at any time, and deletion is real. To remove your account and all associated data, use the in-app option under Settings, or visit our Delete your data page.
Is Tildi free?
Yes — the free plan includes a handful of rewrites every day, all eight intentions, and on-device speech. Tildi Plus removes the daily limit and lets you teach it your voice.
How do I manage or cancel my subscription?
Subscriptions are handled by Apple. Open the Settings app on your iPhone, tap your name, then Subscriptions, and choose Tildi to change or cancel. You keep Plus until the end of the period you’ve paid for.
Can I get a refund?
Refunds for App Store purchases are handled by Apple. You can request one at reportaproblem.apple.com. If something went wrong, contact us too and we’ll help.
Why does Tildi give me three versions?
Because the “right” words depend on the moment. The three versions sit on a gentler-to-firmer spectrum so you can feel the difference and choose. The middle one is usually the one.
Will it make me sound like a robot?
No. Tildi’s core rule is that it must never make you sound like someone else — only like yourself, with more clarity. It keeps your voice; it just helps it land.
Does Tildi send messages for me?
No. Copy is always the action, never auto-send. Tildi hands you the words and a moment to breathe — you decide when and whether to send.
Still need a hand?
Email us and a real person will get back to you. No bots, no ticket maze.